SHIPPING INFORMATION


BILLY & BOO USE AUSTRALIA POST SERVICE SO WE CAN TRACK ALL PURCHASES THAT HAVE BEEN DELIVERED. WE ANTICIPATE TO GET YOUR ORDER PROCESSED AND DELIVERED BY THE NEXT BUSINESS DAY, HOWEVER PLEASE DO ALLOW US UP TO 3 DAYS TO POST OUT YOUR GOODS.

IN THE CASE OF A MADE TO ORDER TRANSACTION, PLEASE ALLOW 7-14 WORKING DAYS FOR YOUR PRODUCT TO BE MADE AND SHIPPED.
IF YOU ARE GETTING A CUSTOM MADE GOWN THE LEAD TIME FROM YOUR PURCHASE DATE IS 4-6 WEEKS (PLUS POSTAGE TIME). PLEASE BARE THIS IN MIND BEFORE MAKING YOUR PURCHASE. THANK YOU.

IN THE CASE WHERE AN ITEM IS DELAYED IN POSTAGE. BILLY & BOO TAKE NO RESPONSIBILITY. IT IS UP TO THE CLIENT TO TRACK THEIR ITEM WITH THEIR GIVEN TRACKING NUMBER THROUGH AUSTRALIA POST. YOU WILL NOT BE COMPENSATED FOR UNLESS YOUR ITEM IS DEEMED FAULTY OR LOST REFER TO REFUND POLICY. OR EMAIL ENQUIRIES@BILLYANDBOO.COM FOR MORE DETAIL.

BILLY & BOO DELIVERY FEES:

STANDARD SHIPPING WITHIN AUSTRALIA IS A FLAT RATE OF $10.00 AUD
EXPRESS SHIPPING WITHIN AUSTRALIA IS A FLAT RATE OF $15.00 AUD
STANDARD WORLDWIDE SHIPPING IS A FLAT RATE OF $30.00 AUD
SHIPPING FEES ARE AN ADDITIONAL FEE TO THE CUSTOMER.

PLEASE NOTE SOME COUNTRIES NEED TO PAY TAXES UPON ARRIVAL OF GOODS OVER A CERTAIN RETAIL VALUE. PLEASE BE AWARE OF THIS OR ENQUIRE PRIOR TO MAKING A PURCHASE. BILLY & BOO DO NOT COMPENSATE ANY PURCHASES IF A CUSTOMER REFUSES TO PAY THESE TAXES. BILLY & BOO SHIPPING PRICES EXCLUDE ARRIVAL TAXES. BILLY & BOO TAKE NO RESPONSIBILITY FOR ARRIVAL TAXES TO THE CUSTOMER.

TRACKING YOUR ORDER:

ONCE YOUR ORDER IS SHIPPED YOU WILL BE GIVEN A TRACKING NUMBER. YOU CAN TRACK YOUR ORDER BY ENTERING YOUR TRACKING NUMBER ON THE AUSTRALIA POST WEBSITE.