TERMS & CONDITIONS


BILLY & BOO THANK YOU FOR MAKING A PURCHASE. WE HOPE YOU ARE SATISFIED WITH YOUR PRODUCT. IF YOU ARE NOT ENTIRELY HAPPY WITH YOUR PURCHASE, YOU MAY RETURN YOUR ITEM, FOLLOWING THE STATED BILLY & BOO RETURN POLICY


RETURN POLICY:

  • RETURNS ARE ONLY ON FAULTY ITEMS (UNLESS CAUSED BY THE CUSTOMER).
  • EXCHANGES DO NOT APPLY AS ALL ITEMS ARE HAND MADE AND MADE TO ORDER. IF YOU ARE HESITANT ABOUT MAKING A PURCHASE PLEASE EMAIL: ENQUIRIES@BILLYANDBOO.COM BEFORE YOU MAKE A PURCHASE & WE WILL ANSWER ANY QUESTIONS IN RELATION TO THE PRODUCT I.E SIZE, FIT ETC.
  • RETURNS ARE ACCEPTED ON FAULTY GOODS WITHIN 7 DAYS FROM THE DATE IT WAS DELIVERED. ITEMS OUTSIDE OF THIS TIME PERIOD WILL NOT BE ACCEPTED.
  • ALL ITEMS MUST BE RETURNED IN THEIR ORIGINAL CONDITION. THE ITEM MUST BE UNWORN, UNWASHED AND UNALTERED.
  • ALL ORIGINAL TAGS MUST STILL BE ATTACHED TO THE ITEM. ANY ITEM OF CLOTHING THAT HAS THE ORIGINAL TAGS REMOVED CANNOT BE RETURNED.
  • IT IS THE CUSTOMER’S RESPONSIBILITY THAT ALL RETURNED GOODS ARE SENT BACK USING A METHOD THAT IS TRACEABLE BY WAY OF A TRACKING NUMBER. IF BY CHANCE YOUR PARCEL GETS LOST IN THE MAIL, BILLY & BOO ARE NOT HELD RESPONSIBLE AND WILL THEREFORE NOT REFUND TO COMPENSATE THE CUSTOMER.
  • IN THE CASE OF A REFUND, THE CUSTOMER WILL BE REFUNDED THE AMOUNT OF THE ITEM, AND THEIR ORIGINAL SHIPPING FEE. THE SHIPPING FEE TO RETURN THE ITEM BACK TO BILLY & BOO IS ABSORBED BY THE CUSTOMER.
  • ALL REFUNDS WILL BE RETURNED BACK TO THE CUSTOMER THE WAY IT WAS ORIGINALLY PAID.
  • REDUCED OR SALE ITEMS ARE EXCLUDED FROM THIS POLICY. PLEASE PURCHASE CAREFULLY!​

PLEASE CONTACT BILLY & BOO PRIOR TO RETURNING YOUR GOODS AT: ENQUIRIES@BILLYANDBOO.COM. ONCE YOU HAVE ENQUIRED AND GAINED APPROVAL OF THE EXCHANGE/RETURN, YOU CAN THEN RETURN YOUR ITEM/ITEMS TO THE RETURN ADDRESS PROVIDED TO YOU BY BILLY & BOO.


    IN THE CASE OF A MADE TO ORDER PURCHASE, BILLY & BOO WILL PRODUCE YOUR ORDER WITHIN 7-14 WORKING DAYS PLUS POSTAGE TIME- THIS VARIES, DEPENDING ON YOUR LOCATION.

    ALL MADE TO ORDER ITEMS ARE NOT IN STOCK. YOU MUST LEAVE AMPLE TIME FOR YOUR ITEM TO BE MADE, PROCESSED, SHIPPED AND DELIVERED. BILLY & BOO DO NOT TAKE RESPONSIBILITY FOR ITEMS NOT DELIVERED WITHIN 4 WEEKS DUE TO REASONS BEYOND OUR CONTROL. BILLY & BOO DO NOT TAKE RESPONSIBILITY FOR DELAYED PARCELS ONCE IN THE HANDS OF AUSTRALIA POST/INTERNATIONAL CUSTOMS.

    PLEASE NOTE THAT YOUR MONITOR AND COLOUR CORRECTION UTILITIES MAY CHANGE THE PERSPECTIVE OF COLOUR. DUE TO DIFFERENT BRANDS OF COMPUTERS, PHONES, LIGHTING IN YOUR SURROUNDINGS AND OTHER VARIABLES CAN ALSO MAKE YOUR EYES PERCEIVE COLOUR INFORMATION DIFFERENTLY. BILLY & BOO IS NOT RESPONSIBLE FOR ANY UNSATISFIED COLOUR PREFERENCES DUE TO THIS MATTER.